At GoEspresso, we want you to be completely satisfied with your purchase. We understand that sometimes a machine isn't the right fit. Our return process is designed to be clear and secure. Please review our policy below.

1. Eligibility for Refunds

To be eligible for a full refund, the espresso machine or accessory must be returned within 30 days of delivery.

- All products must be in "as-new" condition, free of any operational use (e.g., no coffee residue, water scale, or milk staining), and returned in original packaging with all included accessories.

- Proof of purchase (order number or receipt) is required.

2. Non-Refundable Items

Refunds will not be issued for:

- Products damaged due to misuse, neglect, or improper handling.

- Items showing any signs of operational use (e.g., used filter baskets, coffee grounds in the hopper).

- Products without original packaging or with missing parts.

- Clearance or final sale items (if marked as such at checkout).

3. Process for Returns

To initiate a return, you must contact us at support@goespresso.shop to receive a Return Merchandise Authorization (RMA) number.

- Authorization: Once approved, you will receive detailed instructions and the RMA number required to process the return.

- Inspection: After we receive the product, our team will conduct a detailed inspection to ensure it meets the "as-new" condition criteria.

- Notification: We will notify you about the approval or rejection of your refund within 5 business days after the inspection is complete.

4. Refund Timeline & Costs

- Shipping Costs: Customers are responsible for all return shipping costs, unless the product is defective or damaged upon arrival. Original shipping costs paid at checkout are non-refundable.

- Refund Processing: Approved refunds will be processed within 5–10 business days after the inspection is complete. Refunds are issued to the original payment method used at checkout. Depending on your bank or payment provider, funds may take additional time to appear.

5. Damaged or Defective Items

If your espresso machine arrives damaged or defective, please contact us within 48 hours of delivery. We require photographic evidence of the damage and original packaging. We will work with you to arrange a replacement or issue a full refund at no additional cost.

6. Contact Information

For all return or refund inquiries, please reach us at:

📧 Email: support@goespresso.shop

📞 Phone: +1 363 204 2944

📍 Address: 707 N Main St, Las Vegas, NV 89101, United States